Don’t worry your iPhone isn’t possessed (although it could be). If you’re iPhone Randomly Shuts Off – especially if you have an iPhone 5 – you’re not alone. A few complaints have popped up here and there about this occurring, so we’re here to help. Here are some tips to cure your device if your iPhone Randomly Shuts Off.
Fix iPhone Randomly Shuts Off
1. Reset Your iPhone
Simply press and hold both the Sleep / Wake button and Home button for 10-seconds or more. Your device should reset and you’ll know when it does because the Apple logo will appear. Do not let go of the buttons until you see the Apple logo on your screen.
2. Update Your iOS
In some cases this has outright fixed the issue. Check your Settings->General to see if your iPhone has the latest iOS software update available. If it does – update your software.
3. Connect to a Charger
If Step 1 doesn’t work then try connecting your iPhone to a Charger and plugging it into a wall. If it turns on and it still shows a charge your battery is most likely defective. You may be able to get a new one if you’re still within your Apple warranty.
4. Restore Your iPhone using iTunes
Only do this as a last resort. NOTE: Make sure you backup your files to the Cloud or elsewhere before you do this.
Ensure you have the latest version of iTunes installed.
Backup your files.
Disable ‘Activation Lock’ by turning off ‘Find my iPhone’ if you have this function enabled. Go to Settings -> iCloud -> Find my iPhone to see if you have this function turned on.
Connect your device to your computer.
Select your iPhone in iTunes when the screen appears.
Click ‘Restore’ in the ‘Summary’ tab.
Your device will then restart (just like when you opened it out of the box).
Only use the last item if you’re comfortable doing this yourself. You may need to visit your local Genius Bar or tech shop for some friendly advice on how to curb the issue. Hopefully one of these tips aided you if your iPhone Randomly Shuts Off.